Curriculum VitaeFemaleD.O.B. 02 May 1978Number of years working in industry:23 years 9 months |
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Candidate ID Number: 60850
Nationality: Indonesian
Language Skills:
Fluent: English, Bahasa Indonesia
Good: Bahasa Melayu
Basic: Chinese Language, JapaneseLanguage, Arabic
Permitted to work in: Indonesia
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager, Salon Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, Massage Therapist
Personal Statement
Passionate Spa and expert Management and Team pre opening
Strong Customer Service Skills - Excellent
Communication Skills -
Facility Maintenance -
Team Management Skills -
Revenue Skills
Sales Skill
Marketing Strategies -
Health and Safety Standards
Spa Trainer and Coaching
Seeking work in international locations
Management P&L and KPI
Employment History:
November 2022 - Present - Operation Manager Spa & Wellness at (most recent employer hidden for confidentiality) JHL Solitaire Hotel, Episode Hotel, JSI Resorts - Indonesia , Indonesia, (5 Star Hotel Spa)Duties included:
Responsible for managing operations of Acqua Spa, Acquaree Kids Spa, The Workout Fitness, Sandjong Spa, Kayu Spa.
Oversee operational activities at every level of an organization. Their duties include hiring and training employees and managing quality assurance programs. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.
Responsible for achieving goal and target, sales and revenue.
Creating quarterly new spa treament and programs. Handling guest refeand guest complaint.
May 2022 - August 2022 - Spa Consultant at Mine Wellness , Jumeirah Al Naseem , UAE - United Arab Emirates, (Hair Salon)
Duties included:
- Helping to consult pre opening hair salon and barber salon
- to create sop and set up product and menu implementation for salon and wellness operations
Products worked with:
​Accra Cappa
Dyson
Bella bacci
Framesi
Maria Dowling
August 2016 - April 2022 - Spa Manager at Jasmine for her Horizon LLC Gym and SPA for Ladies , Muscat, Oman, (Day Spa)
Duties included:
- Responsible on planning and coordinating activities of spa facilities, coordinate program schedule, and direct staff and oversee spa operations.
- Pre opening team of Jasmine
- in development of Spa and slimming beauty and Salon concept and project opening
- Work closely with GM to arrange preparation to new opening Jasmine slimming beauty Spa and salon premium gym membership
- Implemented and providing SOP continued as training and coaching staff.
- Pre opening team of Jasmine
- in development of Spa and slimming beauty and Salon concept and project opening
- Work closely with GM to arrange preparation to new opening Jasmine slimming beauty Spa and salon premium gym membership
- Implemented and providing SOP continued as training and coaching
Products worked with:
- Thalgo
- Alma Laser
- Lpg endermology
- presco wrap
- nashi argan
- loreal
- Kevin Murphy
- GK
- NASHI
April 2015 - March 2016 - Spa Manager at Alila Jakarta , Jakarta , Indonesia, (5 Star Hotel Spa)
Duties included:
- Department Head of Gym & Spa. Over see a team and responsible in Daily Gym & Spa operational with 15 employee include 5 Spa room treatment and responsible with our 280 Gym Membership.
- Responsible conduct and coordinating Spa training program each month and submit to Human Resource Department.
- Heavenly involved in the interview and Hiring process responsibilities and Management of 18 employees. Perform all payroll duties including invoicing for Spa&GYM vendor. Conduct daily and monthly team and head department meeting. Complete yearly reviews and disciplinary documentations. Review and update policies and procedures as well as treatment protocols.
- Oversee the coordination of corporate events
- Imvolvement in the development of new treatments of on the Spa menu and Spa events promotions
- Working with product vendors to maintain a fresh and vibrant selection of retail and professional products for purchase
- Consistently meeting and exceeding retail financial goals
- Creating and monitoring sales incentives
- Assigned as the evening Manager on duty monthly departments head schedules
- Executive specific initiatives of planning, sales marketing, cost control, staff training, employee relations, and guest satisfaction.
- Responsible to maintaining in goal of Revenue Generated Spa &GYM Department
Products worked with:
Alila spa products from Bali Essentials Spa
March 2013 - January 2015 - Spa Manager at Pullman Jakarta , Jakarta , Indonesia, (5 Star Hotel Spa)
Duties included:
- Motivated current Staff with incentives & training to up sell treatments & retail selling
- Setting and achieving targets
- Diary Management
- Staff reviews and appraisals
- Arranging promotional events
- Monitoring Spa Budgets
- Stock control
- Over seeing the day-to-day running of the health club reception team and procedures
- Assisting Regional Manager Area with training and developing other spa managers within the Leo Stephen Spa Salon Active Group
- The spa currently takes Rp.3, 000,000,000 per year with an Rp.1, 500,000,000 profits
- Coaching and Training all staff of Spa standard base on the creating
- SPA MENU
Products worked with:
Pevonia
May 2005 - March 2013 - Head Therapist at Ritz-Carlton mega kuningan Jakarta , Jakarta , Indonesia, (5 Star Hotel Spa)
Duties included:
- Assist the Spa Department and help conduct to coaching training the Spa Department to improve excellent Spa service.
- Develop, manage and support coaching development initiatives which increase opportunities for employee to continuous learn and grow to access professional development opportunities in line with Spa department guide lines.
- Manage the Employee of active and qualified.
- Manage and recording of quality detail.
- Manage and recording of quality.
- Provide monthly, quarterly and annual report of departmental training plan and departmental training report submit to Human Recourses Director.
- Record employee performance base on Spa Department.
- Lead and manage Standard Operating Procedures Spa Department, support the delivery of events, programs courses and other initiatives deliver by team Spa Department.
- Monitoring Spa Quality of the Therapist to ensure their performance in delivery service excellent to each guest.
- Coordinating Spa Training Plan, Spa Training Conduct, and Spa Training Report each month.
- Prepare new staff certification due to their ability to provide exceptional Spa service performance.
- Build up the client list.
- Perform a whole range Spa treatment.
- Work closely to Spa director and report directly to Spa director.
Products worked with:
- Biodroga
- guinot
- babor
April 2003 - April 2005 - Senior Therapist at Intercontinental Hotel Jakarta , Jakarta Indonesia 🇮🇩 , Indonesia, (5 Star Hotel Spa)
Duties included:
- Primary responsibility to deliver excellent in quality Spa service to our guest/member/visitor in a timely, courtesies and efficiency manner, escort the guest to and from the treatment room attending to immediately need throughout Spa visit and help to coordinate all guest requests for Spa service.
Products worked with:
- Guinot
- pevonia
March 2001 - March 2003 - Beauty Therapist at Kempinski Hotel Jakarta , Sudirman Jakarta -Indonesia , Indonesia, (5 Star Hotel Spa)
Duties included:
- Responsible on planning and coordinating activities of spa facilities, coordinate program schedule, and direct staff and oversee spa operations.
- From: During July 2001 to August 2001 and October 2001 to December2001 (4month) has assigned task force employee at The Ritz-Carlton Hotel Bali – Indonesia
- Responsible to assist the Spa during their busy season on behalf of Kempinski Wellness Centre & Spa Therapist.
Products worked with:
Celex-C
Pevonia
Education and Qualifications:
| 2015 | |
| spa Treatments spa management |
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| 2011 | Asti |
Certified from Indonesian authority professionals Spa
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| 2016 | Bali Bisa Spa Academy |
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| 1998 | SMK PEMUDA |
Diploma Business and Management |
Product Training:
| June 2019 | Massage treatments such Balinese Massage, sport Massage, Ayurvedic Massage, stone therapy Massage |
| July 2016 | March 2000 – Traditional Indonesian Technique Massage Training, Balinese Massage, Warm Stone Massage, Reflexology Therapy, Shiatsu Massage, and Swedish massage. May 2000 – AWE LUX (Product Body & Facial training). June 2000 – Guinot, Cathio-d |
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Vocational Qualifications
PC literate including Microsoft Office (Word, Excel & PowerPoint).
POS, CRM,SAP
Manager Booking System
POS
Zenoti
Micros, Opera, Medalia, TIASQL, Gumnut, Spa Booker On line, POS, SAP
Cashiering, Billings CRM,Focus,Spa booking manager system
Well-organised and able to work under pressure.
In house sales course �" Ritz-Carlton Spa and fitness
Certification Green Book Leaders Ship Level 1 ( Leader ship Training 3 month)
Vitality Pool Stress Management training
Spa Design for 20 Century Training
How to Train Therapist to Keep Their Spirit Alive Training
Health and hygiene certificate
First Aid certificate �" Qualified firstaider with defibrillator training
Computer based till system training
Swimming pool plant room training
Health and Beauty Spa Skill Training
Spa Management, planning, training and spa coaching
Spa Sales Marketing and Revenue focussed, Budget Operating and Cost controlling
Management of large teams of therapists, locker Attendant, Instructor, Hair stylist, Receptionist all Spa wellness team members.
Purpose range of Spa treatment, design menu, SOP, Spa product, Healthy Club Member Program.
Training of development of staff
Excellent Manager and time keeper
Understand Profit and Loss and inventorying, KPI, KAPEX,
Spa Promotion
Spa Operating
Provide expert oversight the entire daily SPA & GYM operations, KPI, P&L
Hobbies and Interests
Sports
swimming
yoga
running
reading
traveling explores new place
dance
cooking
reading
meditation
aerobic
excersice