Curriculum VitaeFemaleD.O.B. 25 February 1980Number of years working in industry:14 years 11 months |
 |
Candidate ID Number: 55197
Nationality: Filipino
Language Skills:
Fluent: English
Good: Arabic
Basic: Spanish, French, Russian
Permitted to work in: Philippines, Maldives
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager, Salon Manager, Spa Co-ordinator, Head Therapist, Treatment Manager / Spa Trainer, Yoga / Pilates Teacher, Membership Sales Professional
Personal Statement
Accomplished Spa & Wellness Executive with 20+ years managing multi-million-dollar luxury resort operations across the Middle East, Asia, and island destinations. Proven ability to deliver up to 20% annual revenue growth, launch signature wellness programs, and lead high-performing teams in delivering 95%+ guest satisfaction. Expert in pre-opening management, high-net-worth client experiences, and sustainability-focused wellness innovations.
Employment History:
March 2025 - Present - Head of Spa,Wellness and Recreation Operation at (most recent employer hidden for confidentiality) UMLUJ,KSA, (5 Star Hotel Spa)Duties included:
• Drove sustainable operations through cross-departmental collaboration, reducing waste and improving efficiency.
• Standardized operational systems to boost service performance.
• Designed and delivered wellness and adventure programs with 95%+ guest satisfaction.
• Reduced staff turnover by 30% through targeted training and development.
• Introduced guest sustainability initiatives, increasing engagement by 40%.
• Resolved guest concerns promptly, improving review scores and loyalty.
Products worked with:
-Dr. Burgener Switzerland
-Amla UK
September 2023 - February 2025 - Associate Wellness Director at HABITAS ALULA, ALULA ,KSA, (5 Star Hotel Spa)
Duties included:
-implemented operational systems enhancing revenue generation and productivity, achieving consistent growth.
• Designed and launched over 30 bespoke wellness experiences for high-profile VIPs.
• Successfully implemented Book4Time booking system, improving booking efficiency by 40%.
• Led service quality training, strategic planning, and workforce development, reducing turnover.
• Directed mindfulness and fitness programs, managing local and international wellness practitioners.
• Spearheaded sustainability and community outreach initiatives, increasing guest engagement.
Products worked with:
- Localized wellness hotel branding utilizing local resources to support the community and connect to the local culture
October 2022 - September 2023 - Spa Manager at Habitas Alula, SaudiArabia, Saudi Arabia, (5 Star Hotel Spa)
Duties included:
Wellness Manager
Habitas,Alula
https://worldspaawards.com/award/saudi-arabia-best-resort-spa/2023
Successful implementation of operational system that enhances profitable
Revenue generation and productivity.
Consistent Revenue growth.
Service quality training
Strategical planning
Lucrative Selling Strategy
Leadership and Team building
Responsible of Mindfulness and Fitness Programming Activation
Local and International Wellness Resident Practitioner arrangement.
Local and International Workforce hiring
Handling programming sessions and workshops.
Quality experience focus.
Developed and maintained positive relationships with community members, businesses, and vendors to build trust and rapport.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Consistently exceeded monthly revenue.
Successfully implemented a professional booking system,Book4time.
Products worked with:
n/a
Career Break - Training - industry-relatedJune 2022 - October 2022 - Spa Manager at Lihim Resort,Philippines, El Nido Philippines, Philippines, (5 Star Hotel Spa)
Duties included:
Helped clients set and achieve health and
wellness goals
Developed and maintained positive relationships
with community members, businesses and
vendors to build trust and rapport.
Helped clients set and achieve health and
wellness goals
Monitored and evaluated program performance
to determine value and quality
Coordinated marketing efforts to promote fitness
and wellness programs
Participated in team projects, demonstrating
ability to work collaboratively and effectively
Products worked with:
n/a
December 2019 - June 2021 - Spa Manager at Divan Hotel , Kurditan,Iraq, Iraq, (5 Star Hotel Spa)
Duties included:
Facilities, Services, and Revenue Development.
Operation System Procedure Services and Membership successful implementation.
Achieved and accelerated revenue.
Excel from competitors in the market by instilling team into a common goal, personalized strong commitment in providing service and strategical approach.
Successfully implemented Standard Operation Procedures services and treatment protocol.
Created an attractive and comprehensive spa menu for urban, corporate business clientele and online platforms in friendly access to app reservations.
Developed facilities and services into profitable generating revenue and returns.
Created Standard Operational Policies and Procedures and effective implementations.
Implemented COVID-19 Action Plan Spa and Fitness Safety and Precautionary Operational guidelines.
Proactively maintain and monitor online reviews
Successfully managed remotely the operation in five months, revenues remain accelerated during the period.
Products worked with:
Aromatherapy
Career Break - Training - industry-relatedDecember 2017 - December 2019 - Spa and Salon Owner at Kandima Resort Maldives, Maldives, Philippines, (Day Spa)
Duties included:
September 2017�"December 2019
Spa and Fitness Operation Manager-Kandima Resort, Maldives https://kandima.com/
Implemented Marketing Strategies for generating sales and increased revenues, consciously utilize operational budget, closely monitor higher profit margins.
Ensuring Spa and Wellness area in daily smooth operation rated 10/10 in continuous tenure revinate service reviews.
Instill and inspire team member's to work in a common goal, involvements with an effective leadership approach.
Created Spa comprehensive menu, upgrades according to clientele/market and concepts.
Created Standard Operational Policies and Procedure ineffective implementations.
Maintained high quality of service and strive to achieve and excel guest’s satisfaction and expectations gained loyalty and recommendations.
Maintaining connection and guest relationships for guest loyalty, repeat business, and the property itself.
Updates latest wellness trends and open to innovation.
Organize Fitness Activities, classes and ensuring fitness equipment maintenance and safety are up to date for smooth and safe operation.
Managing 18 team members and 10 double treatment rooms, Fitness facilities w/outdoor and indoor activities, and daily multiple fitness classes.
Hands-on into operation, ensuring spa journey exceeded to each expectation to gain loyalty and repeat business, spa team upgrades upselling skill, technical and theoretical knowledge for a better and effective understanding in the business.
Planning and proper organization and ensure all reports and deadlines are met on time.
Self-driven and empowered.
Manager on duty( 4-6x a month)
Acquired Senior Leadership Management Training Program by Journey Singapore,nominated 2nd Best Manager of the resort.
Attended Spa World Asia Conference 2018,Phuket Thailand
Products worked with:
n/a
December 2016 - September 2017 - Head Therapist at Nam Ngi Phu Quoc , Vietnam, Vietnam, (5 Star Hotel Spa)
Duties included:
December 2016�"September 2017
Spa Manager
Anantara Mui Ne Resort Vietnam/Task Force/Under AB Owning Management www.mui-ne.anantara.com
Namnghi Island Resort Phu Quoc /Spa & Fitness Pre- Opening Manager
www.namnghiresort.com
Responsible for Spa Design and Concept of Anmai Spa at Nam Nghi Phu Quoc Luxury Resort, Vietnam
Pre-Opening Spa Nam- Nghi Phu Quoc Luxury Resort, Vietnam while at the same time daily managing Anantara Spa Vietnam Muine/Task Force from 2016 December-2017 September.
Spa Team Recruitment, Service Training
Created Spa Treatment Protocols and Services
In-Charge of Spa Concepts selection and Fitness facilitation.
Facilitate Operational Supplies and Equipment’s (OS&E) purchases and Supplier Agreements.
Monitored Furniture and fixes installation and building construction.
Created Spa comprehensive menu and Pricing
Implemented Spa Operational Service Standard and
Regulations
Spa Collaterals, Spa Menu, Appointment Card with Terms and Conditions, Consultation Card and Spa Guest Feedback Form
Closely Monitor from Construction to Operation Defect List that needs to be rectified, supplier’s/spa vendors, and Maintenance issues.
Spa Menu Pricing Micros and Opera/Configuration
Ensured daily smoothed Spa and Fitness Operation
Delivered Spa Orientation and Intensive Training program to ensure services are delivered per company standard implemented.
Ensure investor's expectations and targets are met for profit in return.
Closely monitor daily operation, budget expenses, and revenue generation.
Empower employees to provide outstanding customer service and continues to strive for excellent performance.
Comprehends budgets, operating statements, payrolls, performance reports as needed to assist financial management of the department.
Products worked with:
AROMATHERAPY
Career Break - Training - industry-relatedFebruary 2012 - February 2013 - Holistic Therapist at FOUR SEASONS HOTEL AND RESORT LANDAA GUERAVAARU, MALDIVES, (5 Star Hotel Spa)
Duties included:
CHAKRA HEALING THERAPIST
RESPONSIBLE HANDLING VIP'S AND
DEFFICULT PROBLEMATIC CLIENTS
RETAIL TOP SELLER
ONE ON ONE YOGA WITH GUEST
Achievements:
Received Monthly Recognation on Guest Satisfaction Survey (Medalia Program)
Ila Product Natural Range, Chakra Blessings, Healing, Face and Body Treatments ( June 2012)
Certified Fire Fighter /Four Seasons Landaa Gueravaaru Team,Maldives(12th-18thof July 2012)
Recognized Top Seller
HelpingTrainers for Protocols and trainings and assigned to handle VIP ‘s and defficult guests.
Products worked with:
n/a
Career Break - TravelingMay 2010 - April 2012 - Spa Consultant at RADISSON BLU BAHRAIN, MANAMA, (5 Star Hotel Spa)
Duties included:
RECEPTIONIST/THERAPIST
MEMBERSHIP SALES PERSONNEL
PRODUCTS INVENTORY
DAILY AND MONTHLY FINANCIAL REPORTS
Products worked with:
PHYTOMER MARINE SKIN CARE BRAND
April 2011 - October 2011 - Massage Therapist at ANANTARA HOTEL AND RESORT MALDIVES, MALDIVES, Maldives, (5 Star Hotel Spa)
Duties included:
RECEPTIONIST CUM THERAPIST
STOCKS AND RETAIL INVENTORY IN-CHARGE
ASSIGNED VIP'S CELEBRITY, HIGH PROFILE HANDLING
DAILY , MONTHLY REPORTS SUBMISSION
Products worked with:
ELEMIS
ANANTARA SKIN CARE BRAND
November 2009 - March 2010 - Head Therapist at MELLINIUM HOTEL DOHA, QATAR, Qatar, (5 Star Hotel Spa)
Duties included:
RECEPTIONIST/THERAPIST
MEMBERSHIP SALES PERSONNEL
PRODUCTS INVENTORY
DAILY AND MONTHLY FINANCIAL REPORTS
Products worked with:
SOOTHY'S/FRANCE
Career Break - Job huntingMarch 2007 - November 2009 - Receptionist at HILTON RESORT DUBAI, JUMEIRAH, UAE - United Arab Emirates, (5 Star Hotel Spa)
Duties included:
RECEPTIONIST/THERAPIST
MEMBERSHIP SALES PERSONNEL
PRODUCTS INVENTORY
DAILY AND MONTHLY FINANCIAL REPORTS
Products worked with:
PHYTOMER MARINE SKIN CARE
Education and Qualifications:
| 2018 | CHIVASOM ACADEMY/THAILAND PATANJALI FOUNDATION,INDIA |
| ANATOMY & PHYSIOLOGY
200 HOURS YOGA TEACHERS /REGISTERED YOGA TEACHER SENIOUR LEADERSHIP PROGRAM OPERATION MANAGEMENT FOUNDATION(LINKEDIN) MANAGEMENT ONLINE COURSE BY LOBSTER INK/ONLINE COURSE SCIENCE(HUMAN ANATOMY&PHYSIOLOGY) YES I CAN SERVICE SERVICE FROM THE HEART HATHA YOGA(BY PATANJALI FOUNDATION) ADVANCE SKIN CARE CHASKRA HEALING CERTIFIED TRAINER/ACCOR |
|
| 1996 | |
| SKIN,BODY AND MASSAGE TREATMENTS YOGA AND PILATES INSTRUCTION, ONE ON ONE AND GROUP CLASSES CHAKRA HEALING TREATMENT |
|
| 1997 | CAPITOL UNIVERSITY |
HIGH SCHOOL GRADUATE |
|
| 1996 | SAINT JOSEPH ACADEMY |
HIGH SCHOOL DIPLOMA |
Product Training:
| August 2015 | -SKINCEUTICAL MEDICAL INTENSIVE SKIN CARE TRAINING |
-SKINCEUTICAL DUBAI
SKIN ANALYSIS INTENSIVE SKIN CARE TREATMENTS |
|
| July 2014 | ANNE SEMONIN |
ANNE SEMONIN PRODUCT PROVIDER SKIN CARE AND PRODUCTS KNOWLEDGE |
Vocational Qualifications
Certified First Aid
200 HRS YTT TRAINING
PILATES MAT TRAINING
NUTRITIONAL THERAPIST
SOUND HEALING THERAPY
Hobbies and Interests
Mountain climbing
Outdoor sports/running &hiking
Yoga
Tennis
Reading books
Travelling