Curriculum VitaeFemaleNumber of years working in industry:10 years 11 months |
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Candidate ID Number: 32481
Nationality: Romanian
Language Skills:
Fluent: English, Romanian, Spanish
Basic: German
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Co-ordinator, Assistant Manager
Personal Statement
Motivated and eager to learn with a international oriented mindset
Interested in cultural diversity and how can it be combined in an organisation as a learning process
Ethical decision making and blind sports in framing at a managerial level
Organized and attentive to details
Set to understand processes and find ways to improve them on day to day operational level
interested in organizing new learning experiences and sharing knowledge
Seeking work in the UK and international locations
Employment History:
March 2016 - Present - Receptionist at (most recent employer hidden for confidentiality) London, UK - United Kingdom, (5 Star Hotel Spa)Duties included:
Responsible for taking bookings, enquiries, conducting tours around the facilities and general guest relation duties.
Responsible for maximizing spa revenue through managing reservations and promoting product sales.
Cashiering functions and helping therapists with the smooth operations
Providing guests with high level service standards in a truly luxurious spa setting and responding and anticipating guests needs
Products worked with:
Espa, Swiss Parfection, Mauli, Georgia Louise, Valmont, Sodashi, Caudalie
September 2016 - Present - Spa Co-ordinator at Bulgari Hotel London, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Managing the delivery of spa services, including salon, skin care, fitness and wellness, massage, day programmes, reservations, reception desk and locker room areas.
- Managing Revenue and optimizing costs by maximizing the financial performance of the department.
- Creating and controlling departmental SOPs to continually improve guest and employee satisfaction
- Directing and working with the senior management team and employees to successfully execute all daily spa operations in an impeccable way.
- Driving the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
- Liaising with other hotel departments such as Front Office, Finance, Purchasing, HR, Sales and Marketing, F&B, Engineering
- Responding to audits to ensure continual improvement is achieved
- Coordinating departmental Health and safety procedures and COSHH regulations
- Maintaining awareness of department security related to cash, stock and equipment and ensuring all department procedures are followed
- Managing spa team members to ensure high motivation, provision of high quality service and ongoing development
Achievements: Achieved a guest satisfaction level of 97% by managing customer feedback effectively to ensure continuous service improvement.
Increased ESPA Reservation audit score by 40% and overall score by 3% from April 2017 to August 2017
Awarded with Bulgari Gemstone for efficiency in November 2016 and 2 in March 2017 for consistency as well as giving that 10% extra.
Products worked with:
Espa, Swiss Perfection, Mauli, IS Clinical, Georgia Louise
November 2015 - March 2016 - Receptionist at Cafe Royal, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Providing guests with unparalleled hospitality alongside the customer journey assisting them with their queries and unexpressed wishes.
Providing advice and guidance on treatments, retail products and wellbeing classes
Making bookings and dealing with membership queries
Supporting the Spa Therapists in providing a truly luxurious spa experience
Products worked with:
Sodashi, Valmont
July 2015 - November 2015 - Receptionist at Stoke Park Country Club, Stoke Podges, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Daily check-in and check-out operational procedures
Cashiering functions at beginning and end of shift
Attending to all guest enquiries
Ensuring that the guest experience is delivered according to Departmental Standard Operating Procedures
July 2014 - November 2014 - Spa Intern at Marques de Riscal A luxury Collection Hotel, Elciego, Spain, (5 Star Hotel Spa)
Duties included:
Responsible for showing and explaining guests the different installations in the Spa
Responsible for selling spa treatments and Caudalie products
Responsible for providing a clean and harmonic atmosphere
Reception tasks and Programs (reservations, cancellations, billing)
Products worked with:
Caudalie
Career Break - Finishing StudiesEducation and Qualifications:
| 2015 | IMC FH Krems |
| MA Health and Wellbeing Tourism Sports and Outdoor Tourism |
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| 2015 | IMC FH Krems |
MA Degree Business and Management in Tourism Industry Specialties: Health and Wellbeing Toruism Sports and Outdoor Tourism |
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| 2013 | Transylvania University Brasov |
B.Eng Managemnt in Tourism Industry |
Hobbies and Interests
Reading, music, photography, coocking