Curriculum VitaeFemaleD.O.B. 07 November 1970Number of years working in industry:17 years 2 months |
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Candidate ID Number: 27823
Nationality: British
Language Skills:
Fluent: English
Basic: German, French
Permitted to work in: Barbados, UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager, Treatment Manager / Spa Trainer, Senior Therapist, College Tutor
Personal Statement
An experienced professional, stemming from prestigious, international & luxury spa properties. A former full time Spa & Beauty Therapy Lecturer & facilitator with industry experience spanning over two decades.
Demonstrates & encompasses knowledge with strategic operational development for commercial growth & trending facilitation. An enthusiastic individual with a diverse range of technical, managerial and business skills with tenacity to evaluate situations. Devise strategies and see them through to fruition.
Spa Director & manager with operational skills. Effective financial planning & budgetary control with a comprehensive business background. Initiatives for effective work ethics & productivity to motivate multi cultural teams maintaining consistency for outstanding customer service, liability & profit margins.
Exceptional organizational and communicational skills, team building, mentoring & appraisal to share best practice with development of spa concepts & philosophies
A visionary, with passion, attention to detail, implementing treatment & product trends as well as signature branding; product & treatment development, obtaining performance objectives to suite the desired ‘Five Star’ establishments with Mission & Vision Statements upheld.
Seeking work in international locations and cruise ships
Employment History:
October 2022 - January 2023 - Spa Consultant at (most recent employer hidden for confidentiality) Providenciales, Turks and Caicos Islands, (5 Star Hotel Spa)Duties included:
A 3 month Consultancy to over see the running of The Palms - The Spa, a team of 19 including Attendants, Housekeeping, Therapists & Receptionist.
The Shore Club - The Dune Spa - a team of 7 including Receptionist & Therapists.
As Spa Consultant brought on board to reunite fractured teams, trouble shoot, train & develop mind sets, skills & improve best practices. Renovate & reset the spa surroundings as well as evaluate stock levels & inventory. Improve revenue over the Festive period
Products worked with:
Professional:Tata Harper, Voya.
Retail: Cow Shed, Wilde Flower, Morrocan Oil
October 2019 - March 2020 - Spa Director at Kempinski Hotel, Accra, Ghana, (5 Star Hotel Spa)
Duties included:
October 2019 – March 2020 Due to global pandemic this position was closed
Resense Spa at Kempinski Hotel, Gold Coast City, Accra, Ghana. West Africa.
Spa Director working for the Kempinski Brand & the Resense Spa Managing company. Opened the 3 floors of Wellness Gym & Pool, Salon & Spa areas. With European & African brands. Marketing, Memberships, Financial & Daily operations. 30,000sq feet of space. 21 team members to begin operations. Completed OS&E, installation of equipment, inventory. Wet areas, Hamman, Laconicum beds, Saunas, Steam Rooms, Experience showers & Bucket Showers. Snag lists, Health & Safety complacence’s, monthly budget, P&L, Staff manning & training calendar. Daily operating requirements. GRI, GSS & KPI’s adhered to & worked towards. Adapted to both branding standards. Developing standards of high value to our high-profile guests from International Presidents, African Kings, Queens & Royalty, Politicians & celebrities.
Products worked with:
R & R Luxury
Charme d'Orient
May 2019 - October 2019 - Spa Manager at Three Graces Day Spas, Bermuda, Bermuda, (5 Star Hotel Spa)
Duties included:
May 2019 – October 2019
Three Graces Day Spas – Sisley, Paris at The Loren 5* Boutique Hotel / Newstead Belmont Golf & Spa Resort 4* Hotel, Serenity Spa at Pompano 4* Hotel - Bermuda
Group leader for three locations in the Three Graces Day Spa Group. Including Daily operations, & Standard Financials – Wage bill, Budgets, forecasting, ordering, schedules, Inventory, & company collaborations.
Photoshoot onset styling, organization & vision board, Development of therapists in theory & practical skills;
Hairdressing inventory & brand.
Opening, branding & re-launch, to the Sisley, Paris Spa at The Loren; Comprehensive & standardization in marketing, structure & layout for this exclusive brand.
Closure of Serenity Spa at Pompano.
Products worked with:
Sisley Paris
Yonka
December 2017 - November 2018 - Wellness Centre Training Manager at The Body Holiday, St. Lucia. West Indies, (5 Star Hotel Spa)
Duties included:
- Training Manager to the Oasis Spa, Skin Clinic, Prvitra - Ayurveda Centre & Body Science Centre.
- Ensuring standards & development of 48 Spa Therapists, including visually impaired (blind). Assist & work with International Spa companies in following their training protocols ensuring continuity. Delivery of training in all Body therapy, Massage, Ayurverdic, Facial & beauty practices. Development of a training program for chosen therapists to enhance into Snr. Therapists. An annual training program to cover all staff requirements. Guest liaison to ensure the ultimate spa experience as well as ‘spot checks’ & exit interviews. Development & standardization of treatments & products.
- Working in partnership with the Lead Snr Supervisor in obtaining full potential from the Oasis Centre with key areas of attention to detail, cleanliness, therapist wellbeing, Health & Safety & revenue. Monitor & track Interns brought within The Body Holiday are nurtured & developed, as well as assisting in the interview process for further staff. Overseeing the training facilities are maintained with stock checks, supplies & orders as functional facility.
June 2010 - July 2017 - Spa Director at Coral Reef Club, Holetown, Barbados, (5 Star Hotel Spa)
Duties included:
- Highly, recommended & ‘head hunted’ for this prestigious & renowned 5* hotel for their 18month Contemporary Spa & young team. Brought forward development, unity & promotional opportunities from within.
- Training needs & re development of skill sets in all team members from therapists, reception, attendants & cleaning staff.
- Re-development of the spa menu implementing treatment trends, signature treatments & product branding.
- Arrangement of wellness programs & specialized wellness retreats. Organization of wellness program, specialist instructors & events, with nutritional concepts.
- Concept & development of the spa food & beverage menu for a health & well- being concept.
- Maintenance programs instilled, with contractors, suppliers & hotel departments to maintain structures, features, masonry, furnishings & equipment
- Advertising & marketing, including editorial context, publications & interviews for luxury publications & magazines. Organized materials for photo shoots & assisted VIP photographer & models
- VIP Evening Events - planned & executed from conception to completion. High profile gentry, VIP’s & journalists cared for.
- Operations developed, instigated, monitored & maintained.
- Designed, formulated & introduced two Signature Product lines
- Wellness Retreat development covering all aspects; International fitness instructors, seminars, culinary aspects & spa programming
- Health & Safety, & Environmental implementations, Evacuation & Emergency policies designed & instilled.
Products worked with:
- Natura Bisse
- OPI
- Branded Spa line
- Essie
- Ortigia
- Anne Semonin
- Aromatherapy Associates
- Emenince
- Espa
- Elemis
- Guinot
- S.Molyneux
- Decleor
August 2009 - May 2010 - Spa Consultancy & management at Nicole Warin , Bahrain, (5 Star Hotel Spa)
Duties included:
Improvement of facility, aesthetically, budgetary, HR, training & product lines, staff dynamics
March 2009 - August 2009 - Spa Director at Cotton Bay Village, St Lucia, West Indies , (5 Star Hotel Spa)
Duties included:
- ‘Head hunted’ to establish a ‘new’ project development, brand & training output
- Re-developed & bought forward a failing sector within the hotel
- Re-established inventory systems, pricing & menu approach, Distribution of professional & retail stock
- Development of signature treatments, products & logos
- Exemplified re-launch for the Spa introducing ‘new’ name, memberships, pricing, signature treatments as well as demonstrations
- Accompanied VIP guests, providing private service, discretion & autonomy
August 2008 - February 2009 - Spa Director at Legends Hotel & Spa, Mauritius , (5 Star Hotel Spa)
Duties included:
- Operational procedures for an effective work environment with a by lingual & multi racial workforce of 17.
- Generate revenue, professionalism & client satisfaction for this ‘Five star’ resort.
- Surpassed budgetary requirements within the first three months, working closely with Financial, Reception - GRO & Marketing departments.
- Liaised with HR in the development of staff appraisals, development & promotion. Seen as a forward thinker, repeatedly approached by colleagues to assist with innovative solutions. Analyzed data to report on performance including treatment, revenue profit & loss. Provided narrative to explain results & communicated these to senior management level with operational meetings
- Re developed materials for treatment & staff development in the form of learning materials
- The diagnosis of cost evaluation & strategies. Capex breakdown & evaluation
- Calculating effectiveness within budgetary boundaries
- Development of signature treatments, products, design logos
- Liaised with Marketing & PR for VIP & guests
- Organized materials for photo shoots & assisted VIP photographer & models
- Inspection reports pertaining to maintenance, House keeping & attendance duties
- SOP’s for all areas with quality assurance
- Uniforms, furnishings & materials with designers & tailors.
April 2007 - May 2008 - Spa Operations Manager at alousie Resort & Spa, St Lucia , (5 Star Hotel Spa)
Duties included:
- Directing the existing establishment & renovate the present spa facilities within budget ready for expansion & relocation. Facilitate learning, guidance, knowledge & understanding. Establish a productive work force, incorporate & design new treatments within the growth & expansion of the spa. Generate revenue, professionalism & client satisfaction to 100% for the new development into a ‘Five star’ resort.
- Responsible for the over view in management & operational effectiveness in generating revenue with a multicultural team of 6 therapists. Built confidence & empowered staff in their areas of weakness & identified new opportunities to continually raise performance.
- Identified the need to promote from within, conducting reviews on all roles, wages, commission & organization structures. Rewrote job descriptions to ensure consistency through performance. Worked closely with HR & marketing for publications, brochures & business materials
- Developed a reputation for high employee engagement & retention. Provided quarterly performance reviews providing clear & constructive critique & praise.
- Identified areas for improvement including that of Ayurverdic practitioner providing a wider scope for client satisfaction, & increasing profitability
- Conducted & liaised with product houses in the manifest of COSHH reports for Health & Safety as well as integral ingredient listings. Brought to the fore front the importance of hygiene standards & maintenance.
- Designed all inclusive treatment packages & programming for VIP’s with first point of contact, for-seeing guest’s needs.
- Seen as a forward thinker, repeatedly approached by colleagues to assist with innovative solutions. Analyzed data to report on performance including treatment, revenue profit & loss. Provided narrative to explain results & communicated these to senior management level with operational meetings to the spa team
- Identified brand opportunities & liaisons with the ‘new’ spa facilities in mind. Streamlined the stock control process by introducing improved stock rotation, control on product movement & reduced wastage. Thus having a positive effect on budgets.
- Composed a manual for equal opportunities & maintain standard operational procedures.
- Set in place maintenance programmes for all areas of the spa
- Engaged with suppliers, tailors & upholsters to specified budget & time frame.
July 2006 - December 2007 - Operations Spa Manager at MV Oceana 4*/ MV Aurora 4*/ MV Arcadia 5*, Cruise Ship, (Cruise Ship)
Duties included:
- Provided management & guidance to a highly effective team of 16, overcoming language barriers & created a loyal team. Responsible for the well being & work ethic shown. Responsible also for staff training & development at differing levels.
- Fully accountable to the ship & concessionaire, with objectives to manage the spa & gym area for 2,000 passengers
- Instigated all promotions to increase awareness including leaflet design, posters, business cards, seminars & demonstrations.
- Attended monthly revenue meetings with all departments including the Captain. Provided commentary on year to date figures against budget & stock levels.
- Accountable for all future planning a month in advance, managing stock levels effectively, accountable each week for targets devised for each member of the team & overall concession target to Hotel Director & concessionaire.
- Adhered to strict health & safety guidelines set by maritime & Carnival Corporation. Including all audits being passed by maritime laws.
- Designed a handover manual for new managers to outline key points.
December 2001 - December 2006 - College Tutor at London College of Beauty Therapy, London, (5 Star Hotel Spa)
Duties included:
- Re-wrote class materials to work alongside set schemes of work & lesson plans devised & out lined in course material by the examining bodies.
- Directives towards examinations & course content for syllabus NVQ level 2/3
- Management of student curriculum, lesson plans, tutorials for each individual, portfolio building.
- Maintained class retention & achievement with multi cultural backgrounds & mixed sex groups, with high achievement.
- Attended weekly senior lecturer meetings under pinning Health & safety issues, differentiation & course content.
- Continued professional development
- Developed program needs, materials & power-points, with IT delivery on smart board
- Assessment strategies enveloped in a working salon environment.
- Practical & theoretical classes of structured course content in beauty esthetics, body esthetics, cosmetology, anatomy & physiology, career development
- Career development, arrangement for guest speakers with specialist subjects, trade show events.
- Roll on roll off 8/10 month program with two /three tutor groups per semester consisting of no less than 23 students per class
Education and Qualifications:
| 2017 | on-line programe Believe spa consultancy |
BABTAC Diploma in Spa management
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| 2001 | Huddersfield University |
Certificate in Education -Post Graduate Degree Assessor Awards D32/33
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| 1998 | Bradford College Bradford West Yorkshire |
Diploma - BTEC National Diploma
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| 1987 | Bingley Grammar School |
16+ in all subjects: English / Maths / Geography / French / Music / Chemistry / Art GCSE Hunam Biology
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Product Training:
| October 2015 | Natura Bisse. Aromatherapy Associates. Guinot Eminence Anne Semonin Espa Elemis Decleor S. Molyneux Dermalogica Creative Nail OPI Essie Zoya |
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Vocational Qualifications
First Aid
- Spa software
- Micros
- IT - spread sheets. PDF formats / smart board technology / Publisher / Microsoft
Hobbies and Interests
- Hiking
- Trampoline fitness
- Boot camps
- Yoga
- Pilates
- ELDOA
- Zumba Fitness
- Gym
- Swimming
- Capoeira
- Pilate barre
- Meditation
- Social media
- Current affairs
- nature lover