Curriculum VitaeFemaleD.O.B. 06 November 1973Number of years working in industry: 11 years 1 month |
Candidate ID Number: 23809
Nationality: Belgian
Language Skills:
Fluent: English, dutch/flemish, French
Basic: German, Italian
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Massage Therapist
Personal Statement
Well organised with a strong background in support, customer service and communication. Passionate about well-being and complementary therapies. Possessing significant communication skills along with empathetic listening skills.
Seeking to work in Belgium, UK and International Locations
Employment History:
December 2014 - Present - customer service assistant at (most recent employer hidden for confidentiality) edinburgh, UK - United Kingdom, (Product Company)Duties included:
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Responsible for the afternoon and evening bakery activities. Daily activities involving baking, replenishing stock, planning bread and pastries for next day.
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Helping in the shop and at the till. Activities including informing and assisting customers, stacking shelves, handling cash.
Career Break - Training - industry-related
March 2014 - August 2014 - Service Desk technician at Modis, edinburgh, UK - United Kingdom, (Product Company)
Duties included:
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Providing IT customer support to Standard Life employees. Daily activities involving answering email and telephone queries from internal and external users; informing and assisting users, updating internal systems.
Career Break - Job hunting
October 2012 - December 2013 - Product specialist at Sykes Global services, edinburgh, UK - United Kingdom, (Product Company)
Duties included:
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Providing customer service in English, French and Dutch. Daily activities involving answering email, fax and telephone queries from internal and external customers; informing and assisting customers; creating customer accounts; booking orders; sending invoices and dealing with complaints.
Career Break - moving from Belgium to Scotland
May 2009 - April 2012 - Knowledge Administrator at TUC RAIL, Brussels, Belgium, (Product Company)
Duties included:
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Writing and follow up of procedures and internal projects. Tasks involved writing of procedures, designing processes and giving training and presentations.
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Providing technical and operative support. I was responsible for the department computing structure (incident management, granting of access and implementation of a Sharepoint platform) and the Reporting (gathering and analysing information, milestones follow up, writing reports, drawing plans).
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Providing administrative and organisational support. My daily activities included the coordination of the administrative team, the implementation of a new filing system, organising meetings and writing minutes of meeting.
Career Break - Job hunting
July 1998 - February 2009 - Key user at Atos Worldline, Brussels, Belgium, (Product Company)
Duties included:
July 2007 to February 2009
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Providing operative support and responsible for internal communication: incident management, granting program access, giving training and support, writing and sending newsletters, spreading information, updating the Intranet, collecting information and writing manuals to contribute to the new corporate website.
Team Coach and Trainer January 2005 to July 2007
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Responsible for the coordination and training of a team of 15 agents involving activities as coaching and reporting on a daily basis and evaluating the agents on a yearly basis.
Technical expert January 2001 to January 2005
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Conception of manuals.
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Providing assistance to internal and external customers.
Customer service adviser July 1998 to January 2001
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Providing technical and administrative support to internal and external customers.
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Handling with complaints.
November 1995 - July 1998 - Retail Professional at Veritas, Brussels, Belgium, (Product Company)
Duties included:
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Responsible for advising customers, ordering goods, stock control and sale.
Education and Qualifications:
| 2015 | the complementary therapy school, Edinburgh, Scotland |
| diploma clinicla reflexology |
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| 2015 | Shirley Price college of Aromatherapy, Hinckley, England |
| Diploma clinical aromatherapy |
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| 2015 | gateway workshop, Paisley, Scotland |
| certificate Seated acupressure/on-site chair massage |
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| 2015 | Gateway workshop, Paisley, Scotland |
| Certificate Deep Tissue Massage |
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| 2015 | Mary Reid International Spa Academy |
| ITEC Level 3 Holistic Massage Diploma (Anatomy & Physiology, Swedish Massage, Business awareness & Professional conduct, First aid) |
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| 2015 | Gateway Workshops, Paisley, Scotland |
| Certificate Indian Head Massage |
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| 2007 | Institut Diderot |
Postgraduate degree in Graphic Design - passed with distinction |
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| 1995 | ISTI |
Bachelor degree in translation and linguistics, in French, Dutch and English. Passed with merit |
Vocational Qualifications
Computing skills: Office 2007 (Word, Excel, Powerpoint, Visio), Oultook, Internet, Sharepoint 2010. Graphic softwares (Photoshop, Illustrator, Quark Xpress, InDesign).
Hobbies and Interests
Well-being and alternative therapies (aromatherapy, handmade cosmetics, massage), walking, yoga, cycling.
Paper crafts (organising weekly workshop in a craft shop in 2011), writing, interior decoration.