Curriculum VitaeMaleD.O.B. 27 February 1975Number of years working in industry:21 years 6 months |
 |
Candidate ID Number: 173695
Nationality: Singaporean
Language Skills:
Fluent: English, Japanese, Thai, Cantonese, Chinese
Permitted to work in: Singapore
Position Sought: Regional Senior Manager, Spa Manager, Assistant Manager, Area Sales Representative, Retail Professional, Membership Sales Professional
Personal Statement
I excel in transforming spa businesses by combining operational expertise with a deep understanding of customer needs, consistently driving profitability and brand loyalty. My goal is to continue building world-class wellness destinations that not only exceed client expectations but also set new industry standards.
Seeking work in international locations and cruise ships
Employment History:
October 2021 - Present - Spa Consultant at (most recent employer hidden for confidentiality) Singapore , Singapore, (Day Spa)Duties included:
•Advise spa businesses on operational efficiency, customer experience enhancement, and revenue growth strategies.
•Help spas implement digital solutions and adapt to post-pandemic industry changes.
•Trained hotel staff in hospitality, service delivery, and spa operations to ensure consistent high-quality experiences forguests.
•Successfully guided multiple spa operators through reopening, leading to increased customer loyalty and profitability.
Products worked with:
all kinds of brand had tried before
January 2017 - January 2021 - Owner at Kobe Arima Onsen Spa Hotel, Kobe, Japan, (5 Star Hotel Spa)
Duties included:
•Owned and managed a luxury spa hotel in the renowned Arima Onsen hot spring area, catering to high-end clientele.
•Developed bespoke spa treatments and introduced exclusive service packages, increasing average client spend andcustomer retention.
•Trained hotel staff in hospitality, service delivery, and spa operations to ensure consistent high-quality experiences forguests.
•Streamlined operational processes, leading to a significant reduction in overhead costs while enhancing service quality.
•Achieved recognition as a top destination for hotel spa experiences in Kobe, contributing to a strong brand reputation.
Products worked with:
Shisedo and Kanebo
January 2011 - January 2019 - Spa Director at Diora Asia Pacific Management Pte Ltd, Bangkok, Thailand, (Day Spa)
Duties included:
• Founded and operated Diora Spa, growing it into a profitable enterprise before selling it to a Thai partner.
• Oversaw daily operations, staff management, and customer service across multiple locations.
• Spearheaded marketing campaigns that increased brand visibility and customer retention.
Products worked with:
I made my own product.
January 2010 - December 2010 - Owner at Silk Secret Hair Boutique, Singapore, Singapore, (Hair Salon)
Duties included:
• Launched Singapore’s first Shiseido flagship salon in the prestigious Orchard Road area.
• Implemented successful marketing strategies, including membership programs, driving rapid growth and profitability.
• Featured in The Singapore Women’s Weekly in 2010; sold the business profitably in 2011.
Products worked with:
Shishedo Flagship
October 2004 - October 2010 - Spa Consultant at Freelance, Asia, Singapore, (Day Spa)
Duties included:
• Provided consulting services for spa launches, operational improvements, and marketing strategy development for several high-profile spas in Asia.
Products worked with:
All brands
January 2007 - January 2010 - Spa Director at Lavana Spa, Bangkok, Singapore, (Day Spa)
Duties included:
• Led the full-scale launch and operation of Lavana Spa, a 48-room luxury spa in Bangkok.
• Increased off-peak customer traffic by introducing innovative services such as complimentary breakfast after treatments.
• Sold the business for a profit in 2010 after establishing a strong client base of tourists, expatriates, and locals.
Products worked with:
I use my own product.
January 2004 - January 2006 - Spa Director at Asia Herb Thailand Co. Ltd, Bangkok, Thailand, (Day Spa)
Duties included:
• Managed the launch and operations of two spa branches, growing them into profitable businesses.
• Developed and launched signature spa products, further enhancing the brand’s reputation.
Products worked with:
Develop my own products.
October 2002 - January 2003 - Regional Senior Manager at Paterson Media Thailand Co. Ltd, Bangkok, Thailand, (5 Star Hotel Spa)
Duties included:
• Set up and led the Thailand office of a media company, overseeing a team of 10 and launching new publications.
Products worked with:
All products.
Education and Qualifications:
| 2024 | Nil |
| Nil Nil |
|
| 1993 | Serangoon Garden Secondary School |
GCE N Levels |
Product Training:
| January 2000 | Shishedo |
Bangkok and Japan. face and body |
Hobbies and Interests
Cycling, driving, gardening and table tennis