Curriculum VitaeFemaleD.O.B. 13 May 1969Number of years working in industry: 13 years 10 months |
Candidate ID Number: 15878
Nationality: British
Language Skills:
Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Manager
Personal Statement
I am an extremely passionate and loyal person, when I set out to succeed I try to do everything within my power to make sure that I do. I work hard and am certainly not scared of long hours. I relish in success and find that there is nothing better than seeing a team succeed it makes all my hard work and determination worth while just to see a team of smiling therapists hitting and over achieving on targets.
Seeking work in SE England and international locations
Employment History:
April 2012 - Present - Spa Manager at (most recent employer hidden for confidentiality) Botley, UK - United Kingdom, ( Hotel Spa)Duties included:
All areas of spa management, from recruitment to training as well as appraisals and risk assessments. Weekly monthly rota's, weekly KPI's. Monthly stock takes (salon & retail), weekly/monthly forcasting. Marketing I have rewritten spa menus encorporating signature treatments and spa days which I have devised. I recently took the spa through a re-branding process from DECLEOR to ELEMIS. I Planned and marketed the re-branding launch. I have built some great relationships with the third parties that advertise out spa. Built and put in place a twelve month marketing plan encorporating, treatment of the month product of the month and an exclusive members only offer.
I took this current job with a very reputable UK hotel chain only to find that I had walked into a failling spa within the group. A year ago we were ranked a pretty miserable 24 out of 25 spa's with in the chain, I am happy to report we are now ranked in the top 5. Our most recent ranking for the mystery shop experience is 2. The KPi's were a dismal £900 per weekly we are now currently achieving in excess of 2.5k-4K, retail has gone from £0 to 2k gross per monthly. I created a client journey for the therapists to follow, re-assesed there massage skills and gave 1:1 lessons where needed. I put in place a student programme working very closely with two local colleges in the area, the success of this has been measured by the fact that so far this year out of ten students eight of them have forwarded their CV's with cover letters as somewhere they would love to come and work.
Products worked with:
DECLEOR, ELEMIS, ESPA, Ayurveda Pura
Education and Qualifications:
| 2007 | Basingstoke College of Technology |
| ITEC level 3 Studies for a year ITEC Massage, Anatomy & Physiology also trained in Auricular Thermal therapy, hot stone massage, facials with masks, Indian head massage & hands free massage |
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| 1986 | Basingstoke College of Technology |
English, Language & Literature, Sociology |
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| 1984 | Bishop Challoner RC Secondary Scholl |
English Language, English Literature, Mathematics, Religous studies, Art Drama, Science at work, Geography |
Product Training:
| January 2013 | ELEMIS |
| Basingstoke, Reading and London ELEMIS: Spa therapy phase 1 (Tri-enzyme facial, visible brillance facial, modern skin facial, Pro-collagen facial) Mother to be, Frangipani wrap, Coconut and milk ritual, pro-radiance hand and nail treament, Aromaspa, Body Sculpting.
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| January 2013 | AYURVEDIC OILS |
| Basingstoke, Reading and London Ayurvedic training in both therapies and Ayurveda Pura body specific dosha oils Ayurvedic therapies include: Abhyanga, padabhanga, shirodhara, shiroabhyanga, pindasveda, udvartana, mukhabhyanga, pizichil, katibasti, dincharya, pristabhyanga, Vishesh Shared Beauty Secrets: Lava Shell Relax massage |
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| January 2013 | ESPA - |
| Basingstoke, Reading and London ESPA Essentials: Face and body wraps |
Vocational Qualifications
I was an Executive PA for a Senior Vice President of a multi national pharmaceutical company for ten years before embarking on a career in massage.
Hobbies and Interests
After long days in the spa I love to immerse myself in the kitchen cooking for myself and husband, I particulary like to cook indian food and find myself down at my local store talking and getting advise from the lovely lady there who always insists the cooks books are wrong! then she gives me her receipes. When the weather permits its then out into the garden which is quite mature and presents more headaches than running a spa. I trained as a professional dancer many years ago and still like to stutt my stuff when I can especially if it involves getting my niece and nephew up to dance.