Curriculum Vitae Male D.O.B. 16 July 1980 Number of years working in industry: 16 years 5 months

Candidate ID Number: 14389
Nationality: Indian
Language Skills:
  Fluent: English, Hindi, Marathi
Permitted to work in: India
Position Sought: Spa Consultant, Spa Director, Spa Manager, Assistant Manager, College Tutor

Personal Statement

 Qualified and experienced Ayurvedic doctor with 10 years experience and in-depth knowledge

in all Ayurvedic procedures and Ayurvedic cleansing methods

 Proven skills in Wellness Management, Spa Management, Yoga, Dietetics, Acupressure,

Reflexology (Marma Therapy), Swedish Massage and Aroma Therapy.

 Excellent interpersonal skills, with ability to communicate across all levels of management, staff

and patients.

Employment History:

January 2017 - Present - Complementary Practitioner at (most recent employer hidden for confidentiality) Turks and Caicos, Turks and Caicos Islands, (5 Star Hotel Spa)

Duties included:

Consultation of the guests on arrival

Recommending suitable therapies to client

Creating wellness packages eg pre and post cancer treatments , weightloss etc.

Taking wellness talks for the guests

Taking care of Ayurvedic department

Training staff for the therapies , doing audits of the staff

Products worked with:

• Guniot

July 2013 - December 2016 - Medical Director / Unit Head at 25, Margao, Goa, India, (Hospital / Medical Clinic)

Duties included:

Goa Ayurvedic Hospital, Goa, India (www.goaayurvedichospital.com) Jul 2013 - Present

Chief Medical Officer / Medical Director

 Currently heading the 28 bedded first Ayurvedic Hospital in Goa catering to local population as well as overseas

patients

 Led the launch of the Hospital in November 2013 by spearheading the pre-opening efforts. Designed end-to-end

patient solutions such as creation of various ayurvedic packages to cater to specific illnesses, developing ayurvedic

wellness programs and a-la-carte treatment options for clientele.

 Achieved financial breakeven of new Unit in second year of launch and generated 30% growth over year 1 revenues

by innovative measures such as introduction of new therapies/packages, focused marketing and ensuring high

customer satisfaction

 Developed a strong sense of patient loyalty and appreciation by focusing on customer treatment and satisfaction.

Achieved high levels of repeat visits indicating high levels of patient satisfaction.

 Held daily out-patient clinics sessions to examine around 20-30 patients on a daily basis.

 Oversaw the functioning of the Ayurvedic pharmacy. Focused on profitability of the operations by minimizing

overheads, streamlining operations and increasing revenues through focus on customer experience

Career Break - Maternity/Paternity leave



August 2010 - September 2012 - Assistant Manager at Taj Exotica Resort & Spa, Maldives, Maldives, (5 Star Hotel Spa)

Duties included:

Taj Exotica Resort and Spa, Maldives Sep 2010 – Aug 2012

Assistant Spa Manager and Ayurveda Physician

Spa consists of 4 couple treatment rooms, 3 Ayurveda room, 2 beauty treatment room, all the other facilities & well

equipped fitness centre. 2 Couple treatment rooms in Guest villa suites. Total of 10 treatment rooms. The spa area is

1500 Sq mts (approx).The Spa has been member of Leading Spas of the World. Recently the resort has received 11

prestigious international accolades and recognition.

 Oversaw all aspects of the Ayurvedic spa providing wellness treatment to resident guests.

 Increased guest capture ratio from 7% to 79% for Ayurveda & yoga section.

 Increased guest satisfaction ratio from 67% to 94% in GSTS cards which lead to increased revenue by 97%

compared to earlier years.

 Introduced Ayurvedic lecture for residing guest to spread awareness about the Ayurveda department and helped to

improve guest experience as well as revenue.

 Advised few changes in controlling inventory to the unit which lead to improve accuracy in the reports and

profitability of the company.

 Preparing budget for Ayurved and Yoga sessions with the help of VP finance of the spa.

 Budget planning and reviewing it quarterly with Resort Manager (Ayurveda and Yoga section)

 Conducting yoga sessions in absence of yoga teacher. Advising Yoga teacher line of treatment.

 Checking monthly reports before submitting to head office of the spa.

 Conducting surprise audits, trainings for therapists.

Products worked with:

Arcania

Career Break - Maternity/Paternity leave



October 2009 - September 2010 - Spa Manager at Resort Dona Sylvia, Goa, India, (5 Star Hotel Spa)

Duties included:

Resort Dona Sylvia, Goa Oct 2009 – Sep 2010

Spa Manager and Ayurveda Physician

 Overlooking the Daily Operational & Administration of Spa.

 Excellent knowledge on spa market within the area and international brands.

 Recruitment & selection of spa personnel.

 Probation assessment & appraisal of the staff (Confirmation assessment, Job Chats, ESTS, Year End Appraisal

etc.)

 Daily operational meeting with General Manager.

 Approval of Leave plan & other employee related processes.

 Operational Supplies & linen inventory check to run spa smoothly.

 Evaluation of Spa therapist in various treatments to maintain high level of standards.

 Guest interaction, guest care & positive environment for great guest experience.

 Training the team in up selling & suggestive selling to achieve and go beyond revenue target.

 Giving vast knowledge of products & ingredients to the team.

 Weekly telephone conversation with the VP Marketing

 Maintaining of the standards

 GSTS feed back

 Operational issues.

 Updating the performance of the team.

 Preparing the capital expenses & operational budget for the Spa.

 Regular check upon grooming & hygiene.

 Updating the guest profile & rewarding them by sending e-mails.

 Promotion of Spa treatment with the sales & marketing director.

 Implementation of various Spa packages.

 Cost control to maximize the revenue.

 Responsible for pricing and sale on Range of retail at the spa.

Products worked with:

Pevonia

October 2008 - October 2009 - Spa Manager at Hotel Beacon Court (now Baga Marina), Goa, India, ( Hotel Spa)

Duties included:

 Part of the pre-opening team of the spa.

 To Budget the expected cost for the project and making sure the project completes within the time and allotted

amount.

 Designing of the spa treatment rooms.

 Deciding marketing strategy for the spa.

 Consultation for Ayurvedic treatments & selection of treatments for guests

 Supervision of daily operation and administration

 Recruitment and selection process of the spa personnel

 Probation assessments and appraisals of the staff

 Organizing staff activities and team building exercises

 Daily operational meetings with the staff

 Supervision of Duty Rota, leave and other employee related processes

 Administrative assistance to the Spa Manager and Consultant on various processes

 Inventory of supplies and Linen control, Training records

 Designing on Ayurveda treatments & SOP’s.

 Train the personnel in the following:

 General understanding of the concept and design of the new facility at the Beacon Court Spa

 Training, coaching and evaluation of all therapists in various specialized and traditional holistic healing and

therapeutic treatments of Ayurveda and other classical treatments on offer at the facility.

 Anatomy and Physiology

 Skin diseases and disorders

 Ayurvedic concepts and fundamental principles and theory

 Product / ingredients knowledge and application

 Indications and contraindications to therapies

 Consultation for any spa treatments

 Sterilization, sanitization and hygiene

 Standard operating procedures for daily operation of the facility

 Formulation and implementation of standard operating procedures for all services and training the staff in the

same

 Guest interaction, guest care and positive environment for a great guest experience

 Ethical values and principles

 Grooming and deportment

 Up selling and suggestive selling

 Reception staff and support staff training and coaching

Products worked with:

Guinot

Education and Qualifications:

2023
	Spa management, Ayurveda, Reiki, Cupping, Yoga, meditation
2005	Bhausaheb Mulak Ayurvedic College, Nagpur, India
	Degree - BAMS Ayurveda concept and massages spa management, Indian head massage, astrology, palmistry, gemology, Anatomy, physiology, aroma therapy.
2005
	Spa management Yoga Reiki Ayurved Consultation - psychology
2005	M.U.H.S
	B.A.M.S - BACH. OF AYURVEDIC MEDICINE AND SURGERY - 70 % D.Y.N - DIPLOMA IN YOGA AND NATUROPATHY -80 %

Vocational Qualifications

First aid, Miscosoft office, designing

AED, CPR, fire training

Hobbies and Interests

Indian classical music - tabala, Palmistry, Astrology, Vastu, painting, cooking. yoga, reading,

CV created at www.spastaff.com