Curriculum VitaeFemaleD.O.B. 14 June 1984Number of years working in industry:20 years 4 months |
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Candidate ID Number: 12596
Nationality: Barbadian
Language Skills:
Fluent: English
Permitted to work in: Barbados
Position Sought: Spa Manager, Assistant Manager, Head Therapist, Senior Therapist, Beauty Therapist, Massage Therapist, Holistic Therapist, Nail Technician, Receptionist, Retail Professional, Spa Supervisor
Personal Statement
I have an great passion for the spa and wellness industry and it is with that passion that it is my goal to ensure that i pass on my knowledge to everyone I encounter.
Employment History:
August 2014 - Present - Spa Manager at (most recent employer hidden for confidentiality) Sunset Crest, Holetown, St.James , Barbados, (Day Spa)Duties included:
- Manage day-to-day operations, ensuring the expectations of the guests are met.
- Ensuring the treatment department runs smoothly; maintaining a high quality of treatment and cleanliness.
- Compiling monthly spa revenue reports, ensuring the Spa’s operating Procedures are followed by all service providers.
- Maintaining inventories and back-bar ordering and issuing of stock for treatment rooms.
- Perform all Spa and beauty treatments and Massages and body care therapies.
Products worked with:
Aveda
OPI
Color Club
CND
Dermalogica
Sothys
Elemis
September 2011 - August 2014 - Head Therapist at Glo Spa and Salon, Holetown, Barbados, (Day Spa)
Duties included:
- Perform all Aveda skin care and spa services as stipulated in the Aveda training manuals
- Perform all nail services including enhancements
- Train new therapist on treatment protocols, spa policies and procedures
- Formulating and implementing spa specials and promotions
- Maximizing opportunities for revenue through up-selling treatments and promoting Spa facilities.
- Ensuring the Spa treatment areas run efficiently and productively.
- Provide the Spa managers with administrative and clerical support.
- Book reservations and upload client information into spa software.
- Check in clients and check out clients using our POS system.
- Assisting management in training, scheduling, counseling, motivating and coaching spa treatment providers
- Ensuring the treatment department runs smoothly; maintaining a high quality of treatment and cleanliness.
- Compiling monthly spa revenue reports, ensuring the Spa’s operating Procedures are followed by all service providers.
- Maintaining inventories and back-bar ordering and issuing of stock for treatment rooms.
- Attend weekly Manager’s Meeting.
- Carry out any additional duties and tasks as and when requested by leadership.
Products worked with:
Aveda
OPI
Sothys
Jessica Cosmetics
June 2007 - March 2010 - Head Therapist at Accra Beach Hotel & Resort, Rockley Christ Church, Barbados, (5 Star Hotel Spa)
Duties included:
- Manage day-to-day operations, ensuring the expectations of the guests are met.
- - Assisting management in training, scheduling, counseling, motivating and coaching spa treatment providers.
- - Ensuring the treatment department runs smoothly; maintaining a high quality of treatment and cleanliness.
- - Compiling monthly spa revenue reports, ensuring the Spa’s operating Procedures are followed by all service providers.
- - Maintaining inventories and back-bar ordering and issuing of stock for treatment rooms.
- - Attend weekly Manager’s Meeting.
- - Carry out any additional duties and tasks as and when requested by leadership.
- Performing a variety of spa services to hotel visitors and corporate Barbados.
- - To carry out treatments according to the prescribed standards and Procedures of the Sothys treatment manuals.
- - Providing exceptional customer service meeting and exceeding the needs of the customer.
- - Provide friendly greeting, fond farewell and thank guests with genuine appreciation.
Products worked with:
Dermalogica
Sothys
Moroccan Oil
CND
OPI
Jessica
March 2004 - October 2006 - Massage Therapist at Escape Hotel and Spa, Prospect St. James, Barbados, (5 Star Hotel Spa)
Duties included:
- Performing a variety of spa services i.e. Massages, Manicures, Pedicures, facials, body treatments to locals as well as hotel guest of the three beach properties.
- Conduct daily virgin briefings to all guest of the hotel
- Actively promote home care programs, meeting minimum retail sales goals.
Products worked with:
Pevonia Botanica
Career Break - Training, part time and mobile workAugust 2003 - March 2004 - Beauty Therapist at Suga Suga spa, St Peter, Barbados, Barbados, (Day Spa)
Duties included:
- Performing all Elemis spa services using the standards and techniques as stipulated in their manuals.
Ensuring customer satisfaction through exceptional service
- Maintaining the Maintain cleanliness and tidiness of spa area at all times
Products worked with:
Elemis
OPI
Gigi
Education and Qualifications:
| 2003 | Samuel Jackman Prescod Polytechnic |
| Aesthetics Certification Esthetica |
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| 2011 | Bryan College of applied health and business studies |
Certificate in medi spa thearpy Spa Therapist Diploma graduated with honors
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| 2009 | Personal body healthcare and school of holistic therapies |
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Product Training:
| October 2019 | London Lash Pro |
London Lash- London UK Foundation Lash Extensions Russian Volume Lash Extensions |
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| October 2011 | Dermalogica |
Barbados by Dermalogica Representative
Face Mapping The Face Treatment Derm live Retail Derm Live Professional
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| September 2011 | Aveda |
Aveda Barbados Aveda Rituals and Points of connection Elemental Nature Facials Green Science Facial Enbrightment Facial Aveda Body Treatments
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| September 2011 | Aveda |
Barbados by Aveda Representative Trained in the Aveda Concept and principles Product Knowledge Skincare and facials Body Treatments amd Massage |
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| April 2011 | Guniot |
Elmcrest College Toronto traaind in Gunoit facials and hydrotherapy treatments Guinot Hydrodermie machine treatment and advavance facial treatments |
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| September 2009 | Sothys |
Bridgetown, Barbados by Sothy's trainer fro Latin America and the Caribbean
Advanced Skin Care Sothys Intensive Product Knowledge and Institute Treatments Master Class
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| April 2006 | Pevonia Botanica |
Barbados Post graduate modular educational training |
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| January 2006 | Elemis |
Barbados
Elemis Face and Eyes Body Therapy Exotics Mother to be teatments Product Knowledge and skincare
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Vocational Qualifications
I have been in the Spa Industry for a number of years and building on the theoretical concepts gained in areas such as Spa Operations and Business Studies, Retail Sales, Anatomy and Physiology, Skin Care and Massage Therapy, I have been able to enhance classroom knowledge with experience, entrenched in good customer and employee relations.
Hobbies and Interests
I enjoy learning all aspects of the spa industry and it's diversities also keeping up with all new and upcoming spa services and trends