Curriculum VitaeFemaleNumber of years working in industry:25 years 9 months |
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Candidate ID Number: 44774
Nationality: British
Language Skills:
Fluent: English
Basic: French
Permitted to work in: UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager
Personal Statement
A highly accomplished and qualified Spa Director/Manager & Account Manager. I have extensive experience in opening and managing high end Spas as well as my own boutique Beauty Salon over a 20 year period.
I have also worked in the Orthodontic and Dental industries as an Account Manager with experience in business to business and business to client sales, both office and field based over a span of 6 years.
I am an excellent planner, with a proactive approach to personal development and time management. I am able to organise work effectively to achieve and exceed targets.This is demonstrated by a proven track record in demanding sales environments.
Overall, I am a highly driven and consistent team player with the ability to work independently and motivate others.
Professionalism, passion and excellence are qualities I pride myself on, which has been displayed throughout my career.
Employment History:
April 2019 - Present - Salon Manager at (most recent employer hidden for confidentiality) UK, (5 Star Hotel Spa)Duties included:
Responsible for all management of the spa facilities - on the brand new Mark Warner 5* Paleros Beach Resort Greece - This is seasonal work and I am now looking to renew a contract or find a permanent position.
Duties and responsibilities
- Recruit and Oversee Staff.
- Manage Operations Budget
- Assist with Promotions and Sales
- Supervise Facility Maintenance
- Ensure Customer Satisfaction
I have also spent time in Corsica where I was seconded via Mark Warner for a month to increase sales and improve Spa efficiency this was achieved and surpassed. Leading 50% increase in sales and customer feedback 97% overall
September 2018 - July 2019 - Business Development Manager at Ascendis Health , UK, (5 Star Hotel Spa)
Duties included:
Responsible for opening all new accounts for Nimue Skin Technology in my area.
My current duties include:
- Generate new leads by cold calling and following up on new Business prospects supplied by S2 Head office, to generate quality business and growth
- Arranging B2B meetings for new door openings -to facilitate product introduction information and awareness
- Presentations to Salon owners and decision makers
- Demonstrations of the product and education
- Taking payment and arranging education.
- Single point of contact until payment made in full and then passed over to S2 BDM
- Periodic reporting on S2/Netsuite and to South Africa and UK
As part of these duties, I demonstrate a high level of professionalism by managing my customer base and interacting with Sweet Squared (S2) staff and systems. I achieve this level of excellence by strong communication skills, underpinned by confident product knowledge. This helps me to establish a collaborative working environment with colleagues whilst espousing company values and practices with prospective customers.
November 2017 - July 2018 - Ionithermist/ Beauty Therapist at Steiner On Board Spa, Sun Princess Cruise Ship, (Cruise Ship)
Duties included:
I was the principal Ionithermist (A Detox and Body Contouring Medi Spa Treatment) on board The Sun Princess travelling through Australia, New Zealand, New Caledonia and Fiji.
I had a target of $6500 per cruise – which was exceeded each cruise.
November 2016 - June 2017 - Regional Senior Manager at Andrea Ubhi, York, UK - United Kingdom, (Hospital / Medical Clinic)
Duties included:
- Staff rotas
- Accounts & budgeting
- Treatments Face, Body & Nails
- Stock taking and rotation
- Full Salon and Spa Management
- Disciplinary procedures
Products worked with:
- Decleor
- Espa
- Clarins
- Elemis
November 2010 - October 2016 - Spa Director at Boutique Salon, Harrogate , UK - United Kingdom, (High Street Salon)
Duties included:
Beauty Therapy has always been my passion and in late 2010, an opportunity arose in Harrogate to enable me to open my own Boutique Salon on a busy main street in the centre of Harrogate. I took the initiative and started from scratch in the opening of my own salon. Managing a team of 6 staff utilising 2 treatment rooms and using the finest Decleor products. I ensure that the clients are always given the most relaxing treatments and personal touches which has ensured that there are now a substantial amount of regular clients.
Although I am the Salon Director, I’m involved in all aspects of the day to day running of the business, including treatments.
February 2010 - November 2010 - Ormco Europe at Territory Manager , North of England & Scotland , UK - United Kingdom, (Home/Mobile)
Duties included:
Account Management for 300 Orthodontists across the North of England and Scotland.
Duties included
- Responsible for a £1.5m business per annum in my territory.
- 90% existing customer accounts 10% new business.
- Planning & management of all call plans. Average of 35 appointments & 94 cold calls per month YTD.
- Top sales performer out of a team of 5
- Decision makers include: Practice Managers, Clinical Directors, Cluster Managers and Principal Dentists
- Sales cycles ranging from 4 to 6 weeks.
- Generating my own leads through referrals and the internet.
- Client facing role.
- Creating marketing material for mail shots & following up.
- Assisting with new product launch.
- Attending local events to source new business opportunities.
- Negotiation and organizing sponsorship with local study groups.
- Organising 6 CPD events over the past 4 months. Liaising with suppliers to provide CPD hours for Doctors.
December 2006 - January 2010 - Account Manager at 1st Dental Laboratories PLC, UK, UK - United Kingdom, (Hospital / Medical Clinic)
Duties included:
My vast knowledge of anatomy and physiology allowed me to gain a role at 1st Dental Laboratories as a UK Account Manager. I covered the whole of the UK promoting a new web based Dental Laboratory and my duties included:
- UK wide role promoting a new web based Dental Laboratory
- Targets were based on growth of existing clients base on a monthly basis and were consistently achieved
- E-Teeth out performed many, if not all of the other 14 UK based labs
- Responsible for testing and assisting in the design of the website;
www.e-teeth.co.uk
- Presenting/demonstrating the web site on lunch and learn appointments for dental practices.
- Administration and management of payment site NOCHEX
- Responsible for all UK non corporate accounts.
- From launch (Feb 2007) to Nov 2009 the online e-teeth outsourcing Dental Laboratory had an average monthly income of £65k.
- Training all Administration staff (7) based at out of the UK Laboratory
- Top performing sales person
- Clients won included: ADP £24K pcm, Saltaire Dental Practice £6K pcm, Penistone Dental Practice £2K pcm, ART additional business £4K pcm.
May 2008 - January 2009 - Spa Director at Hotel du Vin- Harrogate , Harrogate, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
I was approached to open a Spa within this luxury boutique Hotel in Harrogate town centre. I was responsible for all aspects of setting up, designing the layout and sourcing and ordering all the equipment that the spa required. I also had to recruit and interview staff, organise all systems, and implementing them. I was responsible for 5 therapists, their training and staff rotas. This was a rare opportunity and one I felt I could not pass by because of my passion for the Beauty Industry. I made it aware on accepting, that this would be a short term role on the basis that I would get the Spa up and running and fully sustainable.
April 2005 - November 2006 - Beauty Therapist at Harrogate Turkish Baths, UK, (Day Spa)
Duties included:
Beauty Therapist
February 2002 - March 2005 - Owner at Freelance, UK, (Home/Mobile)
Duties included:
Salon Director
November 1999 - December 2001 - Spa Manager at Crown Hotel Leisure Club, UK, (Health Club)
Duties included:
Salon Manager
March 1999 - October 1999 - Senior Therapist at Saks, UK, (High Street Salon)
Duties included:
Senior Beauty Therapist
Education and Qualifications:
| 1996 | Park school of Beauty Therapy |
CIBTAC and ITEC - NVQ 3 equivalent
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| 1989 | Harrogate College |
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Product Training:
| September 2016 | Decleor |
Leeds Centre Face and Body |
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| May 2008 | Espa |
Espa - Lake District Espa all rituals face and body |
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| March 2001 | Clarins |
Harrogate Hoopers All Body and Face rituals |
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| May 1998 | Elemis |
London Steiner school Elemis all face and body treatments |
Vocational Qualifications
- First Aid
- IT Skils
- Customer Service
- Financial Planning
- Basic Counselling
Hobbies and Interests
I enjoy creative pursuits such as renovating properties, from structural alterations to interior design. I also believe as a beauty therapist that I must look my best in terms of fitness as well as beauty and to this end I actively participate in physical activities such as swimming and pilates classes.