Curriculum VitaeFemaleD.O.B. 20 February 1993Number of years working in industry:11 years 10 months |
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Candidate ID Number: 25315
Nationality: British
Language Skills:
Fluent: English
Basic: French
Permitted to work in: UK - United Kingdom
Position Sought: Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, College Tutor
Personal Statement
Hi
I am a CIDESCO trained and Heaven award winning therapist with experience working in luxury environments, including cruise ships and for a private family in Mayfair. My experiences have taught me the importance of paying attention to detail and ensuring to keep meticulous high standards and taking pride in your work.
I am a warm and professional therapist that loves to get the best out of people. As a person I am very approachable and empathetic and having completed the Level 3 Award in Education and Training I have the skills to work with all different kinds of people with different learning styles and needs and get the best out of them. I am very enthusiastic and love to share my knowledge and passion with other therapists.
I have experience in working with a skin care brand to create treatments for the club and spa Birmingham and training the therapists in these treatments, as well as creating the signature treatments and providing training for these. I have also conducted retail training sessions. I have experience training and lecturing to large groups of up to 40 and one on one sessions.
I love being challenged and really strive to achieve my best! I work well with targets and have a good understanding of sales and have plenty of experience within this field!
Warm Regards
Lauren Carroll
Employment History:
May 2017 - Present - Senior Therapist at (most recent employer hidden for confidentiality) Staffordshire, UK - United Kingdom, (5 Star Hotel Spa)Duties included:
Elemis In House Trainer - responsible for training new therapists and also keeping on top of refresher training for existing therapists. Also training in consultations, product knowledge, after care, retail and customer service.
Perform excellent treatments.
Hit monthly retail targets.
Stock take
Design protocol for limited edition treatments
Products worked with:
Elemis
Shellac
Neom
Natural Spa Factory
October 2016 - May 2017 - Senior Therapist at Theclubandspa Birmingham, Birmingham, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Training in signature treatments.
Put in place daily close down procedures, room checks, incentives and targets.
Deliver 5* customer service and treatments
Manage the treatment area
Deal effectively with complaints
Ensure all therapists are working to high standards
Products worked with:
Heaven
Elemis
Jessica
Pevonia
Natural Spa Factory
CND
St Tropez
Adam & Eve
July 2016 - October 2016 - Beauty Therapist at John Caudwell, Mayfair , UK - United Kingdom, (Home/Mobile)
Duties included:
Working privately for a family in their home in Mayfair providing excellent treatments.
Assisting with house keeping.
Greeting guests.
Products worked with:
elemis
shellac
April 2016 - July 2016 - Assistant Manager at LiLis Nail and Beauty Salon, Stafford, UK - United Kingdom, (High Street Salon)
Duties included:
To open and close the salon daily.
To promote services, products and events via social media.
To perform high quality treatments.
To deal with complaints in a professional manner.
Cleaning duties.
Organising and running events such as open evenings.
Booking treatments.
Products worked with:
Dermalogica
Dermaco
Amazing Lashes
ST Tropez
Vita Liberata
LCN
Gelish
Airbase Make Up
March 2016 - July 2016 - Assistant Manager at LiLis, Staffordshire, UK - United Kingdom, (High Street Salon)
Duties included:
Assisting in the daily running of the salon
Performing high quality treatments
Rebooking and retailing to clients
Promotions by social media and setting up events
Stock taking
Dealing with complaints
Cashing up
Cleaning duties
Keep track of staff personnel files and progress
Products worked with:
LCN
GELISH
VITA LIBERATA
ST TROPEZ
DERMALOGICA
DERMACO
LVL LASHES
October 2015 - March 2016 - Beauty Therapist at Hoar Cross Hall Spa Hotel, Burton on Trent, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Provide high quality treatments for customers in a professional and friendly manner
- Work as a team to complete cleaning duties
- Retail products from treatments to customers in order to boost sales
- To become a ‘spa host’ as needed to help check guests in, book treatments and conduct spa tours
- Host ‘Look Good Feel Better’ Workshops. These are groups of people who have suffered from or are currently suffering from cancer who attend the workshop to enjoy mini treatments and be educated on how they can look and feel better.
Products worked with:
Elemis
Clarins
Aromatherapy Associates
Spa Find
Mii
Jessica
April 2015 - September 2015 - Receptionist at Moddershall Oaks Country Spa Retreat, Moddershall, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
-Greet overnight and day spa guests ensuring they are welcomed in a friendly, professional manner and checked in smoothly.
-Checking overnight and day spa guests' tabs as they check out, take payments and solve any problems.
-Take guests on tours of the facilities.
-Retail products.
-Use Elemis Skin Lab to help retail products.
-Cleaning duties
-Perform treatments as needed.
-Open up and lock up the spa.
Products worked with:
Elemis
Neom
Melt
Lash Perfect
St Tropez
April 2014 - March 2015 - Beauty Therapist at Steiner, P&O Aurora, world cruising., (Cruise Ship)
Duties included:
To carry out treatments such as Elemis and La Therapie facials, massage, body wraps, Ionithermie cellulite treatments, make-up applications, waxing and tinting.
To run and book my own column. To provide after care advice and a home care presciption to all guests, ensuring I hit my cruise retail and service targets.
To promote spa services and products around the cruise ship. Talking and engaging with guests to encourage them to book in for treatments or buy products.
To deliver health and beauty seminars every sea day for guests, focusing on getting them in for treatments or to buy retail products.
To carry out daily cleaning duties, complete all daily paperwork and filing.
To carry out stock takes.
Products worked with:
- Elemis
- Sebastian
- Phyto
- Bliss
- Steiner
- La Therapie
- Ionithermie
December 2013 - December 2013 - Skin Care Specialist at Clarins, Stafford, UK - United Kingdom, (Product Company)
Duties included:
To provide knowledge and skin care advice to customers.
To reach daily, weekly and monthly targets.
To engage with the public to encourage them to try the products.
To carry out consultations and applications.
Daily cleaning, cashing up and stock taking duties.
Products worked with:
- Clarins
April 2011 - April 2012 - Accounts Apprentice at Eurofins NSC UK & Ireland, Wolverhampton, UK - United Kingdom, (Hospital / Medical Clinic)
Duties included:
Working within sales and purchase ledger teams.
Posting cash, processing invoices, answering phone calls and e-mails. Dealing with queries.
Updating cashbooks using Excel.
Cleaning and filing duties.
January 2010 - April 2012 - Receptionist at PoleKlean, Stafford, UK - United Kingdom, (Product Company)
Duties included:
Customer service & accounts
Keeping good organisation and structure within a business, building and maintaining rapport with customers. Also promoting the business with websites/social networking/flyers etc.
Career Break - School
March 2011 - April 2011 - Retail Professional at British Heart Foundation, Stafford, UK - United Kingdom, (Product Company)
Duties included:
Volunteering for the charity.
Involved tidying the stock room, creating displays and helping customers.
Career Break - School
May 2008 - May 2008 - Retail Professional at Cerise, Gueret, France, (Product Company)
Duties included:
Work experience/exchange in France.
Helping the owner of a wedding/gift shop.
Creating displays, cleaning, greeting customers.
Education and Qualifications:
| 2016 | Stoke on Trent college |
| PTLLS | |
| 2014 | Steiner, London. |
| Certificate. Deep Tissue Massage. |
|
| 2014 | Steiner, London. |
| Certificate Bamboo Massage. |
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| 2014 | International School of Beauty |
|
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| 2012 | King Edward VI High School |
GCSE - 11 GSCEs grade A-C including English, Maths and Science.
As Levels -
|
Product Training:
| August 2017 | Reflexology |
Cheshire Beauty Academy Reflexology |
|
| March 2017 | Heaven Skincare |
Heaven Salon/Club and Spa Birmingham Heaven Bee Sting/Dream/No Problem Facials Heaven salt glow Heaven Bee Slim |
|
| March 2017 | Adam and Eve |
Intimate Waxing |
|
| November 2016 | Level 3 Award in Education and Training |
Stoke on Trent college Level 3 Award in Education and Training (PTLLS) |
|
| October 2015 | Jessica Manicures and ZenSpa Pedicures |
Hoar Cross Hall Spa Hotel |
|
| April 2014 | Bliss |
Steiner London Bliss FatGirlSlim body wrap. |
|
| April 2014 | Elemis |
Steiner, London Elemis facials. |
|
| April 2014 | La Therapie |
Steiner London La Therapie hydra-lift facials. |
|
| April 2014 | Ionithermie |
Steiner London Ionithermie cellulite/body treatments. |
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| February 2014 | Gelish |
International School of Beauty, Nantwich. Gelish Gel Manicures/Pedicures |
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| February 2014 | Jane Iredale |
International School of Beauty Jane Iredale mineral make-up. Products and application. |
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| February 2014 | Jessica |
International School of Beauty, Nantwich Jessica Manicures. |
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| February 2014 | Gerard's |
International School of Beauty, Nantwich Gerard's Glycolic Facials. |
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| February 2014 | ST. Tropez |
International School of Beauty, Nantwich ST. Tropez Cream Tan application. |
Vocational Qualifications
Level 3 Award in Education and Training
assesors award
Hobbies and Interests
Blogging/Freelance writing
10k and half marathon runs