Curriculum VitaeFemaleD.O.B. 28 September 1976Number of years working in industry:9 years 11 months |
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Candidate ID Number: 21306
Nationality: Brazilian, Italian
Language Skills:
Fluent: English, Portuguese, Spanish, French, Italian
Permitted to work in: European Union, Uruguay, Brazil, UK - United Kingdom
Position Sought: Spa Director, Spa Manager
Personal Statement
With over 15 years of experience within spa management operations, hospitality services, and revenue management, and 8 years working in the cruise ships industry, I’m a committed, confident, high-energy professional who is extremely enthusiastic about making things happen. I am focused on excellence in customer experiences, high quality, and luxury standards, as well as revenue generation. I offer expertise in implementing robust strategies to rapidly increase profits and customer satisfaction. Known for my management, confidence with public speaking, guest satisfaction, and sales skills, I am a result-oriented individual who consistently identifies new opportunities to achieve all set targets in-line with business goals. Demonstrating a practical management style, well presented, I lead by example consistently conveying a positive attitude, and continually strive to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. I’m an excellent team player but I’m also able to work on my own, considering deadlines and targets. I possess effective communication, and interpersonal skills, and a high level of flexibility. I interact appropriately with all levels of employees and management, as well as in a multi-cultural diverse environment.
Seeking to work in Brazil, Italy, International Locations and Cruise Ships
Employment History:
January 2016 - January 2020 - Marketing and Revenue Manager at (most recent employer hidden for confidentiality) Yacht , (Cruise Ship)Duties included:
Analyzing the overall onboard revenue, generating activities to develop or adjust strategies and tactics to increase guest participation. Developing marketing promotional plans for increasing profitability of the revenue areas. Working directly with the Cruise Director to identify the optimal scheduling opportunities and locations for revenue generation and ensure that all onboard activities and events are geared towards generating revenue and optimizing guest satisfaction. Meeting weekly with the onboard management team (Cruise Sales Manager, F&B, Spa, Gift Shop, Photo, Shorex, ICafe, Casino, and Bingo) to discuss revenue strategies for exceeding revenue forecasts, performance, and coordinate cross-marketing efforts. Presenting analysis and marketing promotion plans for discussion, approval, and implementation with shipboard and shore side team. Ensuring consistent brand standard image for guest-contact promotional materials and events, such as Daily Program, announcements, television/electronic media, and point-ofpurchase displays. Works with all levels of shipboard employees and management in a positive and productive manner. Communicating directly with partners shore side onboard/ hotel management when necessary on issues relating to any respective revenue area onboard. Conducting regular appraisals for Casino, Photo, Spa, Internet, Shorex, and Cruise Sales Manager. Negotiations and resolving grievances and conflicts.
March 2014 - September 2014 - Spa Manager at Steiner Transocean, Mediterraneo, Italy, (Cruise Ship)
Duties included:
One of my main responsibilities is staff selection, recruitment and training to company standards. I have provided training to all staff ensuring that their knowledge of policies and procedures is up to the requirements of each company
as well as providing necessary coaching.
My qualification as Manager allows me to ensure that each member of staff is trained with regards to the highest quality of customer service. In addition I always assure that each team member is up to date with company procedures, policies
and audits (MLC 2006, Best 4, RAAS).
Another duty as a manager is my administrative role. I am in charge of compliance with working hours, daily, weekly and monthly reports, financial accounting and reporting, staff appraisal, support for staff career development, dealing
with grievances and conflicts.
In addition I am a revenue oriented person as well keeping always in mind the financial situation and putting in consideration while taking decisions.
Considering all the above, I am convinced that I would be an asset to the team and the company as well. My passion for working with people, perfectionism and leadership experience are only some of the key skills that I can offer in order to
bring the best results.
Products worked with:
Elemis,La Therapie, Ionithermie, Guinot, Mary Cohr, Academia, Sothys, Nicholas Perricone....
June 2013 - January 2014 - Spa Manager at Steiner Transocean, Brazil/Europe, (Cruise Ship)
Duties included:
One of my main responsibilities is staff selection, recruitment and training to company standards. I have provided training to all staff ensuring that their knowledge of policies and procedures is up to the requirements of each company
as well as providing necessary coaching.
My qualification as Manager allows me to ensure that each member of staff is trained with regards to the highest quality of customer service. In addition I always assure that each team member is up to date with company procedures, policies
and audits (MLC 2006, Best 4, RAAS).
Another duty as a manager is my administrative role. I am in charge of compliance with working hours, daily, weekly and monthly reports, financial accounting and reporting, staff appraisal, support for staff career development, dealing
with grievances and conflicts.
In addition I am a revenue oriented person as well keeping always in mind the financial situation and putting in consideration while taking decisions.
Considering all the above, I am convinced that I would be an asset to the team and the company as well. My passion for working with people, perfectionism and leadership experience are only some of the key skills that I can offer in order to
bring the best results.
Products worked with:
Elemis, La Therapie, Ionithermie
Career Break - Training - industry-relatedJuly 2012 - April 2013 - Assistant Manager at Steiner Transocean, EUROPE/BRAZIL, (Cruise Ship)
Duties included:
Manage all aspects of the spa operation, including training and managing staff, able to take over the spa manager’s responsibilities if called to, including but not limited to completing voids and discrepancies at the direction of the Spa Manager. Training and development of staff. Knowledgeable of all corporate policies, procedures and required reports, including but not limited to the requirements of applying policy and procedure relative to the Maritime Labor Convention 2006. • Must ensure that all procedures and standards set by the Company are adhered to. • Provide spa staff with assistance in completing all personal and spa administrative reporting. • To perform duties that may be necessary, and as directed.
Products worked with:
Elemis, La Therapie, Ionitermie
Career Break - TravelingJanuary 2011 - April 2012 - Spa Director at Mary Cohr - Paris, Sao Paulo , Brazil, (Day Spa)
Duties included:
Implementation of standards and procedures, staff coaching, development and trainings. Strategic planning and control of the activities, resources and operational priorities to meet the needs of business. Guest services, business sales and resolving grievances and conflicts. Management of the administrative and financial aspects, control of cash flow, compliance with working hours.
Products worked with:
Mary Cohr
December 2009 - December 2010 - Salon Manager at Fusion, Sao Paulo , Brazil, (Hair Salon)
Duties included:
personnel management in a general way, guest services operation, development and implementation of policies and procedures, standardization of services, coordination of operational activities, coaching, training and development of staff. The dealership: prospecting for new customers, sales techniques and negotiation, post-sales service and quality assurance.
Products worked with:
Hair products
January 2008 - September 2009 - Spa Director at Ouro Minas Grande Hotel & Resorts, Araxá, Brazil, (5 Star Hotel Spa)
Duties included:
Operational people management, working hours compliance, implementation of policies and procedures, developing and motivating teams. Guest service operation, quality assurance. Implemented administrative controls, management reports, agendas and minutes of meetings; outgoing control products and services, has increased annual revenues by 24.5% and reached record sales in company history. Supply management, inventory control, negotiation, the price of products, strategic planning. Responsible for all routine administrative service. The implementation of the action plan in the area of my responsibility, optimizing resources and investment in order to maximize profits. Served as Director of Operation on duty once a month.
Products worked with:
Brazilian products.
Education and Qualifications:
| 2012 | Management Training (Steiner Transocean Limited) |
| Diploma Team Management - Interpersonal Skills - Leadership - Personnel management - |
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| 1999 | ASE |
ASE, Face and Body estetic treatments - Brussels - Belgium |
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| 1999 | INFAC |
INFAC, Business Administration - Brussels - Belgium
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Product Training:
| June 2012 | Elemis, La Therapie, Ionithermie, Mary Cohr, Nicolas Perricone, Gernetic, Thalgo, Academie, Adcos, Germaine de Capucini, Guinot/Belgium |
Steiner/ London, Steiner/ Italy, Mary Cohr/Brazil, Perricone/Brazil, Thalgo/Belgium, Academie/Belgium, Adcos/Brazil, Guinot La Therapie Facial Ionithermie Body Perricone Face Guinot Face Mary Cohr Face and Body Elemis Face and Body Thalgo Body Academie Face |
Vocational Qualifications
Coordination and Staff Training - AMARYNTHESPA 7*- Daslu - São Paulo (01/2005-05/2005) (Brazil) • Implement of policies and procedures, staff training with the group Perricone - BRAZIL(06/2004-12/2004) • Administrative and operational management - Sothys PARIS - Sao Paulo (Brazil) • Staff Training, Implementation of policies and procedures - FIGURELLA - Slimming center (2003 - Italy) • Beautician - DALLA SPA - (2000/2003 - Italy)
Hobbies and Interests
Cycling class, Gym, Pilates,Read, Friends