Curriculum VitaeFemaleD.O.B. 31 May 1972Number of years working in industry:31 years 3 months |
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Candidate ID Number: 12999
Nationality: British
Language Skills:
Fluent: English
Basic: French, Arabic
Permitted to work in: UAE - United Arab Emirates, Spain, Oman, Northern Cyprus, Lebanon, Kuwait, Jordan, Egypt, Cyprus, UK - United Kingdom
Position Sought: Spa Consultant, Spa Manager, Salon Manager, Treatment Manager / Spa Trainer, Skin Clinic Therapist, Holistic Therapist
Personal Statement
I am a creative and artistic person, who enjoys challenges in life. I have great selling, customer service skills, along with great expertise and attention to detail, which is why i have a passion and have succeeded so long within the Spa/Beauty industry.
My future goals are at present, are to join and represent a company which offers great career development and acknowledges the importance of great customer service within the Spa/beauty industry.
Employment History:
June 2013 - Present - Treatment Manager / Spa Trainer at (most recent employer hidden for confidentiality) Dubai, UAE - United Arab Emirates, (Product Company)Duties included:
- Responsible for overseeing and running of the company training and product department
- Conduct training sessions to Spa Professionals
- Develop and design training materials
- Develop treatment protocols
- Organize and conduct induction training for new employees to the company
- Research product lines of interest for distribution
- Prepare training budgets and costing
- Organize training calendar and rota
- Perform demonstrations on sales visits to Spa managers and owner
Products worked with:
- The Candle Massage, Italy
- Gerards, Italy
- Thalissi, Spain
- Pure Altitude, France
- Stemcell, Italy
- Mario de luigi, Italy
- Caci, UK
- YON-KA Paris
- Dermalogica
- Robert Tisserand
- Clarena
March 2012 - December 2012 - Spa Consultant at Diva Lounge Spa, Doha, Qatar, (Day Spa)
Duties included:
- Restructured an exsisting Spa under a 6 month Spa consultancy contract
- Managing the daily operations of the business while overseeing 15 employees.
- Overseeing retail, treatments, spa promotions, marketing, budgeting and purchase orders.
- Monitoring & ensuring sales targets & revenues are achieved.
- Mentoring & building team spirit to improve staff performance and assist in motivation.
- Staff recruitment & training.
- Handling staff job descriptions, appraisals, valuations, promotions and rotas.
- Ensuring high standards of service and customer satisfaction.
- Organizing exhibitions and in-house Spa events.
- Weekly staff meetings to monitor targets, achievements while improving communication.
- Developed operational manuals and employee hand book
- Ensuring that the store premises and treatment rooms are kept to a high standard of hygiene and cleanliness as per the health authority operational codes.
- Developed treatment protocols
- Restructured and developed spa image and operations
Products worked with:
Thalgo
Gatineau
October 2008 - September 2011 - Spa Manager at Dermalogica, Dubai, UAE - United Arab Emirates, (High Street Store)
Duties included:
- Managing the daily operations of the business while overseeing 9 employees.
- Overseeing retail, treatments, store promotions, marketing,\budgeting and purchase orders
- Organized in store events for customers on product knowledge and skincare
- Monitoring & ensuring sales targets & revenues are achieved.
- Mentoring & building team spirit to improve staff performan and assist in motivation.
- Staff recruitment & training.
- Handling staff job descriptions, appraisals, valuations, promotions and rotas.
- Ensuring high standards of service and customer satisfaction.
- Organizing exhibitions and in-house store events.
- Weekly staff meetings to monitor targets, achievements while improving communication.
- Developed operational manuals.
- Ensuring that the store premises and treatment rooms are kept to a high standard of hygiene and cleanliness as per the health authority operational codes.
- Performed various Face and Body treatments / skin analysis / consultations / skincare advice
Products worked with:
Dermalogica
February 2006 - September 2008 - Treatment Manager / Spa Trainer at Luthan Hotel & Spa, Riyadh, Saudi Arabia, (5 Star Hotel Spa)
Duties included:
- Assisted SPA Director and the Saudi royal family in supervising the daily operations of the business while overseeing 20 employees.
- Scheduled treatments, staff rotas and in house training.
- Created treatment menus, packages for both hotel guests and members.
- Monitored all store inventory and handled purchase orders.
- Assisted in recruitment, including interviews with potential candidates.
- Developed & created operational and training manuals.
- Managed membership programs including consultations with members.
- Assisted in organizing events & exhibitions.
- Performed various Face and Body treatments
- Performed Spa and Hotel tours to the guests
Products worked with:
Babor
phytocean
lillian terry
caci
radio frequency face & body treatments
lift 6 - LPG
Microdermabrasion
January 2005 - January 2006 - Part time beauty therapy trainer at Butts Technical College, Warwickshire, UK, UK - United Kingdom, (College)
Duties included:
Trained NVQ level 1 students in facial therapy, waxing,
eyelash/brow tinting & shaping, manicure/pedicures and make
up application techniques.
·
Trained NVQ Level 3 students in electrolysis and blend hair
removal techniques, Aromatherapy and electrical face/body
treatments as well as usage of equipment.
Gained my 730 health/beauty teaching qualification
Products worked with:
DermalOgica
January 2004 - December 2005 - Treatment Manager / Spa Trainer at Habtoor Grand, Hotel & Spa, Beirut, Lebanon, Lebanon, (5 Star Hotel Spa)
Duties included:
Responsible for staff training & development as well as product
knowledge and services.
Assessed staff working skills & competencies.
Developed training manuals/materials & programmes.
In charge of all training schedules, class material preparation
updates.
In-charge of all feedback on products and customer service.
Products worked with:
Ingrid Millet
Caci
Lift 6
Aromatherapy Associates
January 2003 - December 2003 - career break/ advanced on my treatment skills at City & Guilds, Warwickshire, UK, UK - United Kingdom, (College)
Duties included:
Gained my City & Guilds Hot Stone Therapy Massage Qualification
Advanced my skills on Information Technology
Thermo Auricular Therapy Qualification
Products worked with:
Hot Stone Therapy Massage
Thermo Auricular Therapy (Hopi Ear Candling)
Career Break - Training - industry-related
April 1999 - December 2002 - Treatment Manager / Spa Trainer at New Jeddah Clinic Spa, Jeddah, Saudi Arabia, (Hospital / Medical Clinic)
Duties included:
Assisted Spa Manager in daily operations of the business while over seeing 15 employees
In charge of scheduling treatments, staff training, overseeing recreational activites and creating spa packages as well as performing treatments
In charge of all feedback on products and customer service
Stock taking
Staff working rotas
Budgeting
Products worked with:
Pytomer
Robert Tisserand
December 1996 - December 1998 - Assistant Manager at Pamela Stevens Beauty Clinic, London, swiss cottage, UK - United Kingdom, (Skin Clinic)
Duties included:
Promoted within the company, and assisted the Spa Manager in daily operations
In charge of all training schedules
In charge of all feedback on all products and customer service
Stock Taking
Perfomed varies Facial and Body Treatments
Aromatherapy Associates
Gm collins
Products worked with:
Clarins
The collection
Guinot
Dibi
Rita Roberts blend machine
Caci
April 1993 - December 1996 - Beauty Therapist at Pamela Stevens Beauty Clinic, Holloway Road, Swiss Cottage, London, UK - United Kingdom, (Skin Clinic)
Duties included:
Performed varies Facial, body, elecrical treatments, lazer facials, Collagen facials, slmming treatments, waxing treatments, electrolysis and blend
Products worked with:
Clarins
The Collection
Guinot
Dibi
Rita Roberts Blend Machine
Aromatherapy Associates
Gm collins
Education and Qualifications:
| 1992 | Butts Technical College, Warwickshire UK |
| IHBC DIPLOMA Health and Beauty Therapy Business Studies Aromatherapy Anatomy & Physiology |
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| 1992 | Butts Technical College, Warwickshire UK |
| IHBC DIPLOMA Electrolysis |
|
| 1988 | Tile Hill Wood School, Coventry |
5 GCSE'S
ENGLISH |
Product Training:
| May 2014 | Stemcell mario de luigi Pure Altitude Thalissi The Candle Massage Caci |
Italy, Geneva, UK Face and body treatments Product knowledge Machine usage and practices |
|
| June 2013 | PTTLS Guilds teacher training course |
PTTLS on line teacher course Gained my advanced teacher training Diploma, which covered the following modules:
|
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| October 2010 | Dibi Thalgo Caci Pytomer Pytocean Clarins Babor Dermalogica Ingrid millet Aromatherapy associates Robert tisserand |
UK Saudi Arabia Dubai
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Vocational Qualifications
RSA 1 & 2 INFORMATION TECHNOLOGY
Hobbies and Interests
I am an outgoing person with the following hobbies:
Yoga
swimming
reading
astrology